Can I use the Intro Pass more than once?
No, this is strictly one per person. If you purchase a second under a new profile this will be refunded.
What is the cancellation policy?
Due to the limited number of reformers, we have a 12 hour cancellation notice to be fair to all. If you cancel in under 12 hours, the class credit is forfeited. For unlimited intro pass, your booking privileges will be suspended for 48 hours.
This is for any cancellation reason including those around day-to-day fluctuations but not limited to, sickness, injury, traffic, work/school event changes and transportation issues.​
Detailed T&Cs can all be found here.
What if I have not been to a pilates reformer class before?
Our classes are suitable for all levels. Presented on screen, they are designed so the teacher can help give assistance without impacting others in the class. We also offer 1:1 PT classes should you require a more bespoke personalised workout - please contact the studio for more details at contact@thepilateslabstudio.com
What do I wear?
Members are requested to wear clean and appropriate work-out wear. Members must attend sessions wearing socks - or will need to purchase at reception. Outside footwear is to be removed in the reception area before entry to the studio.
Do you have parking?
Yes, we have free parking available in front of the studio. If you cannot find a spot, there are plenty of residential roads in close walking distance with free parking around.
Do you offer private studio hire?
Whether you’re planning a corporate gathering, a birthday celebration, or a lively hen party, we’ve got you covered.​ The room can be built around what's important to you, want to add balloons, choose your playlist, have a cake or finish the class with a glass of prosecco? We are here to help to create memorable experiences, bespoke to any occasion through private hire of our Studio. Enquire within.
Can I attend pregnant?
If you are pregnant, congratulations! Every pregnancy journey is different, and we ask that you consult your doctor before exercising and let our trainer know before the class begins. Following sign-off, you may attend group sessions until 14 weeks. After the second trimester, you will be able to participate in personal training/ private sessions only.
Members hereby personally accept any and all risks associated with participating in exercise classes at the Studio. Full terms outlined here.
How long after pregnancy can I start?
Each recovery is different and we ask you have your doctors approval before returning to exercise. Once ready, we offer a parent and baby classes where as long as your baby is stationary (pram, carry seat, laying on mat) and out of harms way, they are welcome to class and you can meet other new parents. Note: this class is expected to be disruptive.
Can I have my mobile in class?
We prefer you take the time out to focus on yourself during class and eliminate any distraction for you and others around you. Under each reformer we have storage for your belongings, and additional storage within the cloakroom for larger bags.
Do you offer 1:1/2:1 personal training?
Based on instructor availability. You can work with one of our qualified and experienced Pilates trainers who will tailor the exercises to your needs and preferences, and help you progress at your own pace and level. A one-on-one Pilates class can also help you prevent or recover from injuries, improve your posture and alignment, and increase your confidence and motivation. Enquire within.
Do you have bathroom facilities?
We have a toilet and changing space in the studio, although do not have shower facilities.
What is the minimum age someone can take a class?
You must be over 18 years to participate in class.
